Hotel Manager

📍 Machelen, Belgium

Located in Machelen, close to Brussels Airport and Diegem railway station, B&B HOTEL Brussels Airport has 255 rooms. The hotel offers a 24-hour reception, a breakfast area, a bar and parking.

We are looking for our next Hotel Manager to lead the hotel, support its team and drive its continued development.

Your responsibilities

Lead hotel operations

• Take part in daily operations and oversee reception, housekeeping, breakfast, the bar, maintenance and guest services.
• Organise the teams’ work and ensure that B&B HOTELS’ operating procedures are followed.
• Check the cleanliness of the property, the condition of its equipment and the proper functioning of its facilities, taking corrective action where needed.
• Identify and implement improvements to the hotel’s organisation and services.

Deliver an excellent guest experience

• Ensure a warm welcome and a high-quality stay by responding to guests’ needs and upholding brand standards.
• Handle complaints promptly and professionally.
• Monitor guest reviews and use feedback to improve service, cleanliness and hotel operations.

Grow the business

• Work with the sales teams to increase bookings and sales of additional services.
• Monitor bookings, rates and promotions to optimise occupancy and revenue per available room (RevPAR).
• Implement the brand’s commercial initiatives, including cross-selling, up-selling and overbooking management.
• Promote the B&me Club loyalty programme to guests.
• Build relationships with business partners and represent the hotel at local events, trade fairs and conferences.

Manage financial performance

• Regularly analyse the hotel’s results and take action to meet its objectives.
• Control operating costs, particularly staffing, breakfast, linen, maintenance and utilities.
• Contribute to the budget and business forecasts.
• Implement negotiated contracts with suppliers and service providers, and monitor their performance against agreed commitments.

Recruit, support and develop the team

• Recruit team members and adjust contracts and staffing levels to business needs, in line with applicable requirements.
• Prepare schedules in compliance with employment law and coordinate the teams’ daily work.
• Monitor mandatory training and support each team member’s professional development.
• Set clear expectations, monitor performance, give feedback and create a working environment that is both supportive and focused on high standards.
• Prevent and resolve difficulties within the team.

Oversee personnel administration

• Supervise employment contracts, Dimona declarations for starters and leavers, the recording of hours worked and variable payroll data.
• Ensure recurring personnel administration procedures are completed correctly, including those relating to employee benefits.

Ensure safety, hygiene and compliance

• Enforce regulatory requirements, safety procedures and B&B HOTELS standards to protect guests and team members.
• Ensure food hygiene standards are followed when handling and presenting products.
• Identify and report risks, incidents, injuries, breakdowns and equipment damage, and follow up on corrective measures.
• Work closely with the Property Manager on safety, hygiene and maintenance matters.
• Attend mandatory training on the safety of people and property, and ensure the relevant measures are implemented throughout the hotel.
• Implement actions agreed with the external service and the internal adviser for prevention and protection at work.
• Keep the external prevention service’s platform up to date and monitor occupational health requirements, including medical examinations.