Location
Milan
Commercial Specialist
Do you enjoy customer contact and is organization your strength? We have the perfect position for you!
Your job description
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Commercial Specialist
The Commercial Specialist involves developing new business relationships and managing existing client accounts, typically through CRM, email, in-person meetings, and digital channels.
Key Responsibilities:
- Implements all online/offline sales and retention activities for the B&B Hotels client portfolio, adhering to company guidelines;
- Manages data quality, consistency, and integrity, trains Hotel Managers, and generates reports and input data to support organizational initiatives aimed at maintaining and improving client data quality;
- Organizes several qualified appointments per week with clients and maximizes sales opportunities within the BU’s Negotiated Area (Corporate/Leisure/Business and Leisure Groups) for consolidated clients, new business/clients, and prospect clients;
- Responsible for maximizing Yield results in line with B&B Hotels’ sales strategies and objectives;
- Serves as the sales reference point and contact between headquarters and the properties within their assigned department, acting as an Ambassador for the B&B Hotels brand in the market;
- Monitors hotel sales activities to achieve monthly and annual corporate sales targets, implementing corrective actions through targeted plans;
- Manages requests proactively alongside Telesales actions aimed at maximizing sales opportunities in the Negotiated Area;
- Develops business opportunities at national and international levels in both consolidated and new product segments;
- Conducts proactive direct sales activities, such as client visits, site inspections for any market segment, in-hotel sales, participation in sales blitzes, sales visits, client events, participation in Fam Trips, Educational events, Trade shows, etc., for both individual properties and the B&B Hotels group, including marketing and communication activities where necessary and requested;
- Develops their client portfolio and strong commercial relationships with consolidated and potential clients for new business opportunities;
- Promotes the hotelbb.com platform, B&B Hotels membership, B&ME, App, social media channels, and B2B transient and group actions to achieve the revenue targets set by the Business Unit and the Region;
- Cultivates strong commercial relationships with clients.Participates in all pre-opening sales operations, coordinating with Area Managers (AM) and other Head Office Departments for the opening of new hotels within the Business Unit by the scheduled opening date.
Your background
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- Bachelor’s degree in Marketing or Economics;
- Master’s degree in Marketing is preferred; other specializations will be considered;
- Minimum of 1 year of experience in the role.
Your technical skills
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- Proficiency in English; knowledge of italian language will be considered a plus;
- Proficient in Microsoft Office Suite;
- Willingness to travel.
Your soft skills
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- Ability to take initiative and proactively transform every challenge into an opportunity;
- Capacity to adapt to context and various situations to achieve expected outcomes;
- Ability to collaborate with the team to reach common goals;
- Ability to communicate clearly, promptly, and effectively;
- Capacity for work planning and organization;
- Focus on internal and external customer needs;
- Attention to detail;
- Acting and making decisions with common sense, reflecting company values.
Do you need other informations?
Contact us