Location
Paris Batignolles
B&B HOTEL BATIGNOLLES is looking for passionate talent to join its team and help provide an exceptional guest experience by assisting them at the front desk throughout their stay.
Your job description
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What You Will Do
- Guest Welcome / Quality Standards
- Guarantee optimal welcome and service quality.
- Welcome guests in person and on the phone.
- Take reservations over the phone and in person.
- Inform guests about current rates.
- Promote the hotel’s various services (breakfast, restaurant, bar).
- Provide guests with information about the local area (requires a good knowledge of the surroundings).
- Listen to guests in case of a dispute and report information to your manager.
- Adhere to all safety rules and regulations.
- Follow fire safety regulations.
- Work as a team (team spirit).
- Build guest loyalty.
- Ensure the front desk is always well-maintained (tidiness, cleanliness, etc.).
- May be required to assist with food and beverage service if needed.
- May be required to perform minor technical maintenance (remote control batteries, light bulbs, etc.).
- Administrative Management
- Handle guest arrivals and departures.
- Manage billing and payments.
- Keep guest contact information up to date.
- Process various sales.
- Respond to guest requests via the internet (emails, booking.com, Expedia).
- Verify daily and upcoming arrivals and room assignments.
- Be responsible for managing your cash float.
Your technical skills
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What You Bring to the Role
- Ability to Thrive in a Dynamic Environment: You can handle multiple tasks simultaneously in a fast-paced setting.
- Customer Service Excellence: You have excellent communication skills and a natural talent for customer service.
- Teamwork and Autonomy: You are able to work both independently and as part of a team.
- Positive Attitude: You have a positive, service-oriented mindset.
- Flexible Availability: You are available to work morning or evening shifts.
- Language Skills: You are proficient in foreign languages, particularly English.
Do you need other informations?
Contact us