Front Office Manager

As the guarantor of B&B service to our customers, the Front Office Manager is responsible for welcoming and advising customers throughout their stay.

• Ensuring an optimal stay for customers, from arrival to departure.
• Manage customer satisfaction and resolve any disputes in a professional manner.
• Assessing and maintaining service quality at a high level.
• Implementing action plans to improve service quality.
• Ensuring the security of sales and efficient management of invoicing and  collections.
• Coordinating with the hotel’s various departments.
• Helping to draw up, develop and apply reception procedures.
• Leading, motivating and supervising reception teams.
• Train and develop staff skills.
• Manage and monitor budgets and performance indicators
• Guaranteeing the management and monitoring of allotments
• Use tools to check reservations and optimise sales (Extranet, Channel Manager, PMS)
• Applies and ensures the application of the hotel’s safety rules (fire, patrols…)

• At least 3 years’ experience in a similar role.
• Excellent management and communication skills.

• Fluency in English essential.
• Knowledge of PMS Opera software.

• Strong sense of customer care and satisfaction.
• Strong leadership, people skills, team spirit, creativity and adaptability.