Hospitality Quality Manager

🎯 Your main mission

Promote and strengthen the Group’s Quality culture across our hotel network.
Your goal: support our hoteliers in the field, boost customer satisfaction (CSAT), and ensure compliance with B&B HOTELS’ operational standards.

💼 Your key responsibilities

• Provide on-site Quality coaching to around 100 hoteliers per year
• Analyze CSAT data and guest feedback to guide action plans
• Identify and prioritize improvement areas in collaboration with Network Directors and support teams
• Lead optimization and continuous improvement projects across the network
• Ensure compliance with Group Quality standards and procedures
• Support new hotel openings by implementing B&B HOTELS’ Quality standards

🚗 Frequent travel required across the B&B HOTELS network (France and neighboring countries).

Your profile

• Former Hotel General Manager with 5–8 years of operational experience
• Degree in Hospitality Management
• Strong command of B&B HOTELS tools (PMS, BI, TrustYou)
• Solid understanding of P&L (sales and costs)
• Excellent communication and interpersonal skills
• Fluent in English