Location
Milan
IT SUPPORT SPECIALIST
Are you a problem-solver with a passion for technology? Don’t miss this opportunity—apply today for the IT Support Specialist position and drive technical excellence!
Department
IT
Report to
Chief Information Officer
Work mode
On site
Contract type
Fixed-term or permanent contract to be evaluated
Language level
Fluent English and Italian
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Your job description
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The IT Support Specialist will be responsible for managing and resolving users’ technical issues, ensuring the proper functioning of the company’s IT systems. This role will serve as the point of contact for employees regarding IT problems and will handle the installation, configuration, and maintenance of hardware, software, and networks.
KEY RESPONSIBILITIES:
- Provides first-level technical support to head office staff, business partners, and hotel personnel to resolve hardware, software, and network issues;
- Installs, configures, and updates computers, printers, mobile devices, and other IT equipment;
- Manages the opening and monitoring of support tickets through the IT management system;
- Monitors and resolves any problems related to network connectivity;
- Supports the onboarding of new employees by configuring access and credentials;
- Administers and maintains all IT assets in terms of periodic checks, maintenance, and monitoring;
- Handles the updating of IT documentation within their domain of expertise;
- Manages the receiving of orders and shipping of IT material to the Chain Hotels and the HQ.
Your background
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- Technical or IT technical diploma (or High school technical diploma in IT or related field);
- At least 1 year of experience in a similar IT support role.
Your technical skills
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- Excellent proficiency in using the Microsoft Office suite and the company’s digital and IT tools necessary for carrying out the functions described above (STR, RMS, PMS, and Channel Manager);
- Experience in using IT ticketing and monitoring systems.
Your soft skills
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- Ability to adapt to the context and different situations to achieve expected outcomes;
- Ability to collaborate with the team to reach common goals;
- Ability to communicate clearly, promptly, and effectively;
- Orientation toward internal or external customer needs;
- Attention to detail;
- Acting and making decisions with common sense, reflecting company values;
- Willingness to travel for HW/SW installation activities related to new openings in Italy and abroad.
Do you need other informations?
Contact us