Maintenance Specialist

The Maintenance Specialist is the primary point of contact between HQ and the hotels regarding all chain-wide maintenance issues. They also act as the main liaison with maintenance suppliers, playing a key role in gathering and comparing quotes, which they’ll then validate with the Maintenance Manager.

Key Responsibilities:

• Oversees and monitors the Chain’s maintenance standards by analyzing received reviews, then implementing corrective actions through targeted intervention and action plans;
• Plans and manages routine and extraordinary maintenance within budget constraints, utilizing the company portal for monitoring;
• Prepares orders for the purchasing department, ensuring minimum stock replenishment in hotel maintenance warehouses;
• Manages, archives, reviews, and collects intervention reports, ensuring validation from partners upon job completion;
• Is responsible for managing and updating the software for the Asset department’s portal;
• Manages the trouble ticketing process;
• Monitors hotel maintenance CAPEX alongside their manager, excluding renovations;
• Handles the schedule of mandatory property compliance deadlines;
• Provides support in supervising hotels regarding maintenance operations, fire prevention measures, and compliance with Legislative Decree 81/08;
• Evaluates the energy efficiency of hotel buildings and systems;
• Maintains a monthly, accessible schedule of maintenance visits to properties to monitor the application of chain-wide maintenance procedures and standards;
• Creates documented and archived departmental reports;
• Is in charge of coordinating renovation work on hotel systems;
• Oversees the updating of files, training manuals, and reports stored on the Department’s shared drive.

• Technical industrial diploma, surveyor diploma, or similar;
• 1-2 years of experience in the role. Knowledge of the hotel or retail sector is a plus.

• Proficient in Microsoft Office Suite and other company-specific digital and IT tools required for the functions listed above;
• Excellent command of English. knowledge of the Italian language is a plus;
• Willingness to travel;
• Holds a valid B driver’s license.

• Ability to take initiative and proactively transform every challenge into an opportunity;
• Capacity to adapt to context and various situations to achieve expected outcomes;
• Ability to collaborate with the team to reach common goals;
• Ability to communicate clearly, promptly, and effectively;
• Capacity for work planning and organization.
• Focus on internal and external customer needs;
• Attention to detail;
• Acting and making decisions with common sense, reflecting company values.