Operational management of the hotel, ensuring high standards of service and customer satisfaction.
Assuring a warm welcome and the best customer experience to our guests.
Developing and implementing business strategies to increase revenue and occupancy rates.
Manages room pricing on a day-to-day basis, constantly monitoring competitors and occupancy rate.
Proactively implements sales actions to expand business opportunities.
Controlling the budget and operating costs to optimize the profitability of the Hotel business.
Collaboration with HQ departments to align with corporate strategies.
Recruiting, training and evaluation of own staff in line with the values.
Coordination and supervision of own staff to ensure an efficient and motivating work environment.
Selection and performance monitoring of cleaning and laundry providers.
Ensuring compliance with local regulations and brand quality standards.
Monitoring & Management of customer complaints and needs.

Bachelor’s degree or related degree in tourism, business or management (preferred)
Proven experience in the hospitality industry in management responsibility roles.
Alternatively, background from structured Retail or F&B sectors with strong customer and operational management orientation.

Hospitality business management skills
Experience and knowledge in Revenue Management & Front office
Ability to analyze the local market and develop effective Sales strategies to maximize the revenue.
Familiarity with management software for budgeting, front/back office.
Propensity to use digital technologies and IT tools.
Excellent knowledge of English, knowledge of other languages will be considered a plus.

Excellent managerial, organizational and communication skills
Entrepreneurial spirit and proactivity in identifying new opportunities for business growth and development
Flexibility and dynamism
Attitude for collaboration
Strong customer orientation
Leadership: ability to engage, support and develop own direct employees
Ability to resolve conflicts and foster a positive and constructive environment
Strategic vision and decision-making skills consistent with chain objectives.
Efficient planning and management of activities and resources