WE - Reservation Agent

Reporting to the Reception and Reservations Manager, he/she is responsible for ensuring that individual bookings are properly maintained.

– Email handling
– Handling telephone calls
– Daily tally of customer arrivals
– Checking reservations
– Knowledge of the establishment’s environment to be able to make proposals for additional services
– Administrative follow-up of these bookings
– Constant contact with other hotel departments
– Applying commercial contracts (pricing conditions, etc.)

Customer reception / quality switchboard :
– Telephone reception in compliance with the B&B customer charter
– Welcoming and physically receiving customers in accordance with the B&B charter
– Providing customers with access codes to their rooms
– Communication of rates and services offered
– Providing information about the area around the hotel (good knowledge of the town and Disneyland Park)
– Providing solutions to problems
– Relations with tour operators

Commercial management on Micros – Opera :
– Administrative management of bookings: responding to booking emails after approval from management
– Entering and checking individual bookings (rates, type of room, etc.)

Translated with DeepL.com (free version)

– Fluency in English, with another language preferred

– Mastery of office automation tools and hotel software
– Knowledge of online reservation tools and GDSs

– A good knowledge of the establishment’s environment and related opportunities

– Excellent reception and customer contact skills
– Telephone skills